I only ordered a lot iron product
Personal Customer's Troubles-Loat Iron Product Ordering
We are asking questions from our customers every day. I would like to answer from time to time in the column about the problems of individual customers who are also common among them.
This time 「 I want to order a lot iron, can I ask you directly? 」I would like to talk about the question.
Order from individual customers
The method you ask for whether the product you want to order needs construction or not.
For products that need construction
Please request through the contractor.
If you have construction, you may need specialized knowledge, and you may need to check the processing status even when making products.
We are interacting with the contractors to smoothly perform the necessary batting methods such as mounting methods, drawings, and construction knowledge.
( We ⇔ Owner ⇔ From the process at the processing agent, we ⇔ Miss communication is more difficult to match the processing officer )
I think it's safe for customers to have a nearby industrializer who can respond immediately when something happens to what will be used in the long run.
For products that do not require construction ( Small items, etc. )
We accept orders directly from individual customers.
Existing Products ( Our HP or Products in Catalog ) or Full Order Products will give you a quote. I think you will be satisfied with the customization you want for a full-order product, but it is the disadvantages that the cost increases.
Common trouble
・I was refused because I had a processing destination but wanted to put a lot iron product
Even if you want a Rotorian product, the person in charge of construction may not want to do it.
From the perspective of construction, I think that you may want to choose from off-the-shelf products that can be easily processed without the experience of processing order products and lot irons. Some of the individual customers who contacted us were disliked by the company but asked for it several times.
We will post the construction method on the drawing so that the construction can be performed as smoothly as possible, and will provide cooperation support so that the personnel can easily process it.
・I can't move outside companies even if I say that I like the root iron
I am very particular about individual customers and have been enthusiastically examined to contact me directly. 「I'm not moving at all, so I'll call you 」. In these cases, we will respond as much as possible to the content we consulted.
We believe it is best to cooperate with our individual customers as much as possible and work with our processing personnel to deliver the product smoothly. We will try to do our best!
Have a good weekend, everyone!